Contact Us
SALES
Equipment Sales: for PDI equipment or accessory sales inquiries, please contact sales@pile.com
Mr. Tom Tutolo: (216) 831-6131 x137 – United States & Canada
Ms. Cassidy Pristov: (216) 831-6131 x173 – International Markets
Mr. Christian Canfield: (216) 831-6131 x119 – International Markets
Mr. Mario Saavedra: (216) 831-6131 x146 – Sales Engineer
Dr. Anna Sellountou-Rausche – Director of Global Sales
Software Sales: For PDI software sales requests, please contact softwaresales@pile.com
Ms. Shannon Theodore: (216) 831-6131 x159 – Global Sales
Request a QuoteMARKETING RELATIONS
Ms. Diane Fischer: Marketing Director
Ms. Lauren Gara: Media & Event Relations Coordinator
Ms. Megan Swentosky: Social Media Coordinator
Global Representatives: Find a global representative in your territory here.
Calibration Centers: Find an authorized PDI calibration center nearest to you here.
TECHNICAL SUPPORT
If you are unsure which support group your issue pertains to, simply contact info@pile.com only. Please avoid copying multiple support groups as this may delay responses. Please DO NOT add support groups to the :cc or :bcc fields in emails. Thank you.
TIP Support: For ALL QUESTIONS related to Thermal Integrity Profiling, including hardware, software, Cloud, TIP analysis and data review, contact TIPsupport@pile.com
Software Support: For PDI desktop software inquiries including downloads, installation files for current versions, start-up and licensing issues, and all general desktop software related troubleshooting, contact softwaresupport@pile.com
Hardware Support: For PDI equipment and accessories, such as touch screens, cables, sensors, etc., troubleshooting or repair requests (including device related software issues), contact hardwaresupport@pile.com
Repairs Support: If you want to send a unit or accessories to PDI for repairs or calibrations, contact servicesupport@pile.com
(Troubleshooting question? First contact hardwaresupport@pile.com)
Engineering Support: For inquiries pertaining to data review, program navigation, analysis, or test method application, contact engsupport@pile.com