PDI Technical Support

Pile Dynamics is pleased to provide our customers with exceptional technical support. Please choose an option below:

Find answers to many frequently asked questions

Contact one of our engineers and technicians:

Department	By email	By Phone +1 216 8316131 Ext

Civil Engineering	engineer@pile.com
Mr. Garland Likins, P.E., President
Hardware	hardware@pile.com
Mr. Tom Tutolo		137
PIR	pir@pile.com
Mr. Tim Raines		113
Mr. Dave Cole		136
Mr. Tom Tutolo		137
Mr. David Domitrovich		139
Software	software@pile.com
PIT-S Download	pit-s@pile.com
CHA Demo Download	cha@pile.com

Use Remote Debugging
- For Personal Computer - If a PDI technician needs to access your personal computer for Remote Debugging, please Download TeamViewer (select RUN for one time use or SAVE to save the TeamViewer application to your computer). Once the application is running, give the "Your ID" and "Password" numbers to the PDI technician.
- For PDI Equipment - If a PDI technician needs to access your PDI equipment for Remote Debugging, and you don't have the SiteLink^® Connect software already installed on your PDI equipment, please click Download SiteLink Connect. If you are viewing this from your equipment, select RUN for one time use or SAVE to have the TeamViewer application saved to your Pile Dynamics equipment. If you are viewing this from your personal computer you must select SAVE (SAVE AS if using Explorer 9). Follow the instructions of the PDI technician.

"The service was excellent. Teamviewer allowed me to talk to the PDI experts explaining the problem while having a trusted expert access and make the required changes to my P.C. I was able to re-commence working on urgent GRLWEAP and CAPWAP^® analyses within hours of the problem arising. GRL/PDI's support was spot on and allowed me to meet my deadlines."

- Mike Kightley, Director
Technical Services Ltd.